Return and Delivery Process<\/p>\n
If you want to return the product or products you have ordered through Ovo Cosmetic Technologies for any reason after receipt, the following procedures are applied.<\/p>\n
You must submit your return request by contacting our Customer Services within 7 business days from the date of order receipt.<\/p>\n
Your returned products must be delivered to us via our contracted cargo companies.<\/p>\n
After your return reaches our company, our customer services contact you and complete the return process as soon as possible.<\/p>\n
Things to consider when returning:<\/p>\n
It must be unused and its packaging must be undamaged.
\nIn case of returns, the products must be sent to us along with the original invoice copies and a letter explaining the reason for the return.
\nReturns sent via any cargo company other than the ones we work with cannot be accepted by us.
\nAfter your return reaches our warehouse, an informative e-mail is sent to your registered e-mail addresses as soon as possible.<\/p>\n
Following the approval of your return, you will be informed via e-mail and the product price will be refunded within 7 business days, in the same way as the credit payment type you chose.<\/p>\n
Since there is a communication period between bank systems for refunds made via credit cards, the refunded amount is reflected on your card within 24 – 48 hours.<\/p>\n
If your refund does not appear in your account, we recommend that you first contact your bank.<\/p>\n
When receiving your order from the cargo company, the packages must be opened and examined, and in case of any problems (broken product, missing product, product with torn packaging, etc.), a report must be made to the cargo company and the products must be sent to us by the cargo company.<\/p>\n
DELIVERY TERMS
\nHow can I track my order?<\/p>\n
Your order number will be included in the e-mail you receive after your order is confirmed.<\/p>\n
You can track the status of your orders on the Order tracking page with your order number.
\nWhen will my order be shipped?<\/p>\n
Can I change the delivery address information of my order?
\nWe kindly request you to request a change of delivery address for your order by contacting our customer service at info@ovokozmetik.<\/p>\n
Since your orders are shipped on the same day, this change must be completed as soon as possible.<\/p>\n
The cargo company leaves a note informing you that you can pick up your package from the nearest branch if you cannot find it at your address.<\/p>\n
You can receive your package from the specified branch within 3 days.<\/p>\n
If you do not contact us within 3 days, the procedure of the cargo companies is that your order will be automatically returned.<\/p>\n
When you receive the cargo note, we recommend that you contact the cargo company or Ovo Kozmetik Teknolojileri Customer Services team to prevent it from turning into an automatic refund.<\/p>\n
How many days does it take for the cargo to arrive?
\nFollowing your order, your product will be delivered to the cargo company to be delivered to you within 2 business days.<\/p>\n
Average Installation and Delivery Times
\nOvo Kozmetik delivers your package within 1 day up to a distance of 600 km from Istanbul, and within 2 business days after 600 km.
\nDelivery is made half day on Saturday. However, on Sundays and public holidays, delivery and installation are carried out by Ovo Kozmetik on the first working day.<\/p>\n
Due to force majeure (snow, flood, hurricane and other situations that create transportation difficulties), there may be delays in the delivery of your package.<\/p>\n","protected":false},"excerpt":{"rendered":"
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